Returns & Exchanges
Due to the perishable nature of our fresh, farm-to-table meals and produce, we are unable to accept physical returns once items have shipped. If your order arrives damaged or fails to meet our quality standards, please contact our support team within 24 hours of delivery for a full replacement or credit.
Capture Documentation
Take clear photos of the shipping label and any damaged items or quality concerns immediately upon receipt of your delivery.
Contact Support
Email our customer care team at [email protected] with your order number and the photos of the affected products.
Internal Review
Our quality assurance team will review your claim within 48 hours to determine eligibility for a refund or replacement based on our freshness guarantee.
Resolution
Once approved, a credit will be applied to your original payment method or a replacement shipment will be scheduled for the next available delivery window.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing